FAQs

1. How do I register with Games The Shop?

  • To register with Games The Shop you need to click on sign up.
  • Fill up the create account form and you will receive an e-mail verification message on the registered e-mail id.
  • Once you verify the e-mail id the account gets activated.
  • You need not to be a registered user to buy a product.
  • Having an account helps you to speed up the ordering process and keep a track of the orders, shipments, refunds etc.

 

2. What to do if you are not able to log in or forget password? 

  • Click on Sign In button
  • Put your registered email id and click Forgot Password link
  • A link will be emailed to you which you need to select
  • Put your new password and you will be able to log in

 

3. How should I buy product? 

Placing an order or buying any product on the site very simple. Select the product you want to buy. Click on Buy Now or Pre-Order Now button on the product page, sign in with your existing account or create a new account by filling the required boxes. Next enter your Shipping Address with correct contact details. Check the Order Summary and proceed to Payment.

 

4. What are the available payment modes?

There are lots of options for making payments now a days. You can be assured with the trusted payment gateway partners as they use secure encryption technology to keep your transaction details confidential at all times.

The payment modes available on Games The Shop are:

  • Credit/Debit Cards - Visa, MasterCard, Maestro
  • Paypal
  • Dash/BTC/Doge

 

5. What is Pre-Ordering and how it works?

Pre-order is one way to get your hands on first of your favourite game as soon as it is released in Russia.

When you pre-order any product, you authorize us to charge your account and ship and deliver the product once the same is released.

From time to time we run promotional discounts and also offer freebies till the supplies last.

Price guarantee is offered by Games The Shop only on certain products. This means that if the price of some product has been hiked after the release you have to pay the same price on which you pre-ordered the product. But in case of reduction of the price, you will be paying less.

The shipment of the ordered product or game starts on or after it is released in Russia. We strive towards delivering the order as soon as the product is released.

Sometimes the publisher might limit the product availability, in that case the orders are dispatched on first come first serve basis.

In case there is a delay in the release we try working it out with the manufacturer and also keep our customers informed about the same.

 

6. When will the product get delivered? 

It may take 2-8 hours. You will receive an email notification to your registered email id as soon as your product gets shipped. Kindly check your spam box as well for such notifications.

Shipment for Pre-Order products starts on the day of release.

 

7. What are the refund policies? 

Refund Policy for Digital Orders:

Refund will not be issued due to customer’s dissatisfaction with the product once code has been delivered to him.

Refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.

In certain cases (Unprocessed transactions), refund will be processed only through the same mode of payment i.e. payment to same account which has been used during the transaction.  3% cancellation charges will be deducted on refund amount.

Refunds will not be issued if customer’s computer does not meet the minimum product requirements.

 

8. I tried placing an order through credit card/debit card, but the order was not successful. What will happen to the money deducted from the bank account?

First of all, please check your bank/credit card account to ensure that the amount has been debited. If the same has happened after the payment failure, the bank normally rolls backs the amount in 7 business days. The time taken varies from bank to bank, and unfortunately, we won’t be able to help you.

If the bank asks you to contact us, and if the money has been received by us, we will initiate a refund for the same within 3 days of your request. Or if you are still interested in placing an order, we can process the same for you if the money has been received by us.